Refund policy

14-day refund request window

You may request a refund within 14 days of the relevant payment. Submit your request through paddle.net, with your order details and purchase email. Paddle reviews and processes requests under its Refund Policy and Buyer Terms, including applicable consumer rights.

All refund requests are submitted through paddle.net. Fastverify does not provide a separate in-app refund-request process. Nothing here restricts your statutory rights or the payment provider's refund decisions.

Paddle's refund policy

Our orders are sold and processed by Paddle.com as Merchant of Record. We adopt Paddle's Refund Policy for purchases, including its refund request periods, eligibility rules and applicable consumer rights. Please read that policy for the terms that apply to your order. Nothing on this page restricts your statutory rights.

Requesting a refund

Visit paddle.net to request a refund or obtain payment support. Have your order details and purchase email ready. Paddle handles refund requests under its policy and Buyer Terms. For service questions or help locating your order, contact Fastverify at noreply@fastverify.infodatamatrix.com.

Cancelling a subscription

Cancel future renewals from Credits or the payment customer portal. Cancellation and refunds are separate: cancelling stops future renewals but does not automatically refund a previous charge. Unused paid credits remain usable until spent, subject to continued account approval and the service terms.