Terms & conditions

The service and its limitations

FastVerify collects candidate declarations, live holding-ID photos and location/network evidence for review by authorized recruitment teams. Signals and AI-assisted summaries may be incomplete or inaccurate. The service does not establish legal identity, document authenticity, citizenship, immigration status or work authorization, and does not determine suitability for employment. Reports are not legal advice. Users must verify information independently and make lawful, non-discriminatory decisions with human oversight. We do not guarantee uninterrupted or error-free performance.

Accounts and acceptable use

Recruiter accounts require owner approval, even after signup or purchase. Keep credentials confidential and provide accurate information. Obtain the necessary authority and candidate consent before submitting data; use only information you have the right to process.

• No unlawful use, fraud, spam, fake identities, forged documents, harassment or discriminatory screening.
• No infringement of intellectual property or privacy rights, unauthorized resale, or circumvention of access or credit limits.
• No malware, security probing, unauthorized scraping or interference with the service.
• Do not use AI features to produce illegal content, deceptive deepfakes, hate speech or malware, or attempt to bypass safety controls. You are responsible for inputs, checking outputs and how you use them.

Subscriptions, credits and cancellation

Our public pricing page sets out USD prices, credits and billing intervals. Subscriptions renew automatically until cancelled. A new screening link reserves one credit, which is spent on completion; cancel an unused link to release the reservation. An unchanged-detail correction to the same screening uses no additional credit. Changed details require an additional credit. Unused paid credits roll over and remain usable after cancellation until spent, subject to an approved account in good standing. FREE25 and IDM300 credits expire 30 days after each redemption. A reservation made before expiry remains valid for that link; cancelling it does not extend expired credits. Package changes take effect for pricing and credits at the next successful renewal. Applicable taxes are shown at checkout.

You may request a refund within 14 days of the relevant payment by visiting paddle.net. Have your order details and purchase email ready. Paddle handles requests under Paddle's Refund Policy and its Buyer Terms. All refund requests go through paddle.net; Fastverify does not offer a separate in-app request process. Nothing in these terms restricts mandatory consumer rights or Paddle's refund decisions.

Cancel future renewals from your Credits page or the payment customer portal. Cancellation does not itself refund previous payments. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Intellectual property and content

We retain ownership of FastVerify's software, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the service under your approved account. You retain your rights in submitted content and grant us permission to host and process it only as necessary to provide the service. AI outputs may not be unique; these terms do not grant ownership of third-party material.

Report rights infringements or misuse to noreply@fastverify.infodatamatrix.com, identifying the material and your rights. We may remove or restrict content, refuse or filter AI requests, and suspend repeat infringers.

Suspension and termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Account approval may be withdrawn. Candidate reports and photos should be deleted when verification is finished; see the Privacy Notice. Nothing here limits rights or remedies that cannot be excluded under applicable law.

Contact and updates

Contact Fastverify at noreply@fastverify.infodatamatrix.com about these terms. Updated terms will be posted here with their effective date; material changes will be communicated where required by law.